Terms of Service

Last updated: August 2, 2026

These Terms of Service ("Terms") govern your access to and use of the Welvanta AI website and services (the "Services"), operated by mediaXtreme LLC ("Welvanta AI," "we," "us," or "our"). By accessing the website, requesting a demo, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The Services

Welvanta AI provides an AI-assisted front-desk and call-handling service that can answer calls, respond to approved questions, support scheduling workflows, send messages, and transfer calls, working alongside third-party platforms you authorize. The Services support—and do not replace—your team, and act according to the configuration and business rules you provide.

2. Eligibility and accounts

You must be authorized to act on behalf of your business and to connect the systems and phone numbers you configure. You are responsible for the accuracy of the information, greetings, policies, pricing, and business rules you provide, and for maintaining the confidentiality of any credentials.

3. Your responsibilities and lawful use

You are responsible for obtaining all consents required for call recording, transcription, and SMS messaging in your jurisdiction, and for complying with applicable telemarketing, privacy, and consumer-protection laws (including TCPA and carrier/10DLC requirements).
You will provide accurate configuration and will not use the Services for unlawful, deceptive, harassing, or prohibited purposes.
You are responsible for the content of approved scripts, FAQs, messages, and workflows.

4. Third-party platforms and integrations

The Services rely on third-party platforms you authorize, such as booking systems, calendars, customer records, telephony, messaging, and payment providers. Your connected booking platform remains your scheduling system of record. Integration availability and behavior depend on those platforms, your account permissions, API access, configuration, and provider approval. We are not responsible for the availability, accuracy, changes, downtime, or actions of third-party platforms, and their terms govern your use of them.

5. AI-generated output

The Services use automated and AI systems to understand speech and generate responses and actions. While we work to make the Services accurate and reliable, automated systems can make mistakes, mishear, or misclassify. You are responsible for reviewing configuration, monitoring outcomes, and setting appropriate escalation and transfer rules. The Services are provided as a business tool and do not provide medical, legal, financial, or other professional advice.

6. SMS terms and conditions

Program: Welvanta AI notifications. By giving your mobile number and ticking the SMS consent box, you agree to receive text messages from Welvanta AI about your enquiry, your bookings and your account. Consent is for text messages only and is not a condition of purchasing anything.

Message frequency varies and depends on your activity.
Message and data rates may apply.
Text STOP to cancel at any time. You will receive one final message confirming you have been unsubscribed, and nothing after that.
Text HELP for help, or contact us through the contact form on our website.
Carriers are not liable for delayed or undelivered messages.
Supported carriers may change without notice.

Your mobile opt-in and consent are never shared with third parties for any purpose unrelated to delivering the messages you asked for. See our Privacy Policy for the full detail.

7. Fees and billing

Plan prices, included usage, overage rates, onboarding fees, integration fees, and feature availability are set out in your order or subscription and are subject to final configuration. Prices displayed on the website are indicative and may change. Unless otherwise stated, fees are billed in advance, are non-refundable except as required by law, and usage-based charges are billed as incurred.

8. Trial, demo, and beta features

Demos and any trial or beta features are provided "as is" for evaluation and may be changed or withdrawn at any time.

9. Intellectual property

We and our licensors own all rights in the Services, software, and website. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You retain rights to your own business content and data. You may not copy, resell, reverse engineer, or create derivative works from the Services except as permitted by law.

10. Disclaimers

THE SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT EVERY CALL, BOOKING, MESSAGE, OR TRANSFER WILL SUCCEED. ANY REVENUE OR ROI EXAMPLES ARE ILLUSTRATIVE AND NOT GUARANTEES.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Welvanta AI and mediaXtreme LLC from claims, damages, and expenses arising from your configuration, content, use of the Services, connected third-party platforms, or violation of law or these Terms.

13. Suspension and termination

We may suspend or terminate access for non-payment, violation of these Terms, or risk to the Services or others. You may cancel as provided in your subscription. Provisions that by their nature should survive termination will survive.

14. Changes to the Services or Terms

We may modify the Services or these Terms. Material changes to these Terms will be reflected by updating the "Last updated" date, and continued use after changes constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles, and the parties consent to the exclusive jurisdiction of the state and federal courts located there, except where prohibited by applicable law.

16. Contact

Questions about these Terms can be sent to sales@welvantaai.com.

These Terms are provided for general informational purposes and do not constitute legal advice. Please review them with qualified counsel to confirm they meet the requirements applicable to your business and jurisdiction.